Store Policies FAQ
PRODUCT
What type of dishes can I use "Geaux Drops" on?
Geaux Drops were designed from natural, safe, and edible products to be used before, during, and after cooking. Our drops can be used on any dish. Read the individual product descriptions for the perfect pairing instructions.
How many drops do I need per dish?
At Cuire, we like to say "our grandmother never measured the seasoning". While there are no perfect measurements, Geaux Drops are designed to pack robust flavor in every drop. Most dishes will require 2-4 drops (one full dropper is considered 2 drops).
Where do I store these drops?
Geaux Drops should be stored in the refrigerator for product longevity. Store for up to 60 days in the refrigerator.
TRANSACTIONS & SHIPPING
What type of payment methods do you accept?
We currently accept all major Debit and Credit cards, Shop Pay & PayPal. You may select your preferred payment method at checkout. Be sure to check shipping and account details prior to submitting your purchase to avoid any interruptions with your order.
What is the current shipping window?
Currently, our shipping window is 7-10 business days. Expect the following schedule when placing your order.
- Processing: Within 3-5 Business Days
- Tracking Information Sent: Within 5 Business Days
- Shipping: Within 4-6 Business Days (Flat Rate Shipping)
We are a new shipping company and appreciate your grace in trusting us and the process. We promise to get better and better.
How soon will my tracking be updated after shipping?
If the email was entered correctly, you should receive a tracking number to the email provided at checkout. Be sure to check your inbox & spam folder. Tracking is sent once the package is shipped. See current shipping window information.
Do you accept returns or exchanges?
All Sales are Final. We do not accept returns or exchanges as this is a food item. If the item did not meet your expectations, send us an email and we will take your feedback into consideration for future orders.